Frequently Asked Questions

Here is a list of some of our FAQ's to help you with any queries you may have:

Before you select a product to buy, you will be quoted the current lead time for delivery While some bespoke items or those personalised to your requirements, may have longer lead times. If there are any queries/issues we will be in contact with you. Please be aware that this information can change daily. Manor Furniture cannot be held responsible for delays beyond our control. We will always endeavour to inform you as soon as we become aware of any changes in the time originally given when you placed your order.

Delivery and Removal

Full information on Delivery and Removal can be found here

Where do you deliver to?

Manor Furniture will do a free delivery service within a 50-mile radius of Swindon. We can offer you a delivery outside of this area for an additional charge.

Do you deliver overseas?

Unfortunately, we do not deliver overseas.

Where is my order?

If you would like to check the status of your order, please email us, with your order number (this can be found in the top right hand corner of your invoice) and date of order. We will endeavour to respond within a 48hr period further assistance.

What do you charge for delivery?

Free delivery within a 50 mile radius of Swindon.

If you live outside the free delivery service, this will be an additional £1.50pm extra

What happens on the day of delivery?

You will have been contacted directly from Manor Furniture and given a date of delivery; you may also have been asked for full payment of goods. If the goods have still got a balance outstanding, you will be contacted on the day of delivery.

Your goods will be delivered to your room of choice and unpacked and inspected with all packaging being taken away before our delivery team leave.

What happens if my furniture is damaged on delivery?

Our Home Delivery Specialists treat every piece of furniture as if it was their own. Their mission is to ensure you’re 100% happy from the moment you choose your furniture to the day it arrives. In the unlikely event that your furniture arrives with signs of transit damage, our team of Home Delivery team will endeavour to help you with one or more of the following options:

• If the furniture is useable, despite the damage, we’re happy for you to go ahead and use it
• The Delivery team will complete an incident report form to record the problem. They may also take photographs to accompany the paperwork.

The Incident Report form will be returned to the Manor furniture store, logged against your purchase order number, and assessed for action•

• A technician will contact you and arrange to visit and repair the problem to manufacturing standards. If he/she cannot resolve the matter on the first visit and parts are required, we will try to source them as quickly as possible
• If a repair cannot be made, we will replace the furniture, or give a full refund. The goods that are deemed faulty revert to the ownership of Manor Furniture and must be in our possession before monies are refunded.

Can you store my furniture until I’m ready for delivery?

We can store your furniture for up three months, please be mindful that your guarantee will start from the day we received your furniture and full payment will be required.

What if I discover a fault with my furniture after delivery?

 Please contact Manor Furniture (01793513444) or e mail sales@manorfurnitureswindon.co.uk immediately then we may ask you if you can send us some photos of the damage, from here we will be able to assist you. If the damaged is deemed as a manufacturing fault the following will apply.

• A full refund shall be limited to the original purchase price paid for the unsatisfactory merchandise.
• A technician will contact you and arrange to visit and repair the problem to manufacturing standards. If he/she cannot resolve the matter on the first visit and parts are required, we will try to source them as quickly as possible
• If a repair cannot be made, we will replace the furniture, or give a full refund. The goods that are deemed faulty revert to the ownership of Manor Furniture and must be in our possession before monies are refunded.

Do you offer a removal service?

Yes we do! More information on this can be found here. 

Payment

Can I pay via the website?

We do not accept any payments via our website. You can either pay over the phone or in store 

We accept all major credit and debit cards including MasterCard and Visa. BACs payment is also available please enquire for details.

Do I have to pay in full or can I pay a deposit?

We would like a small deposit upon ordering, then the balance will be collected the day before delivery to yourself.

Returns and Cancellations

Ensure stock for return is in the condition that you received it (excluding sold as seen discontinued items). We will not be able to refund you in full if there are any signs of damage or misuse.

Once you have confirmation that we've received your cancellation and the item is back in our warehouse and has been inspected, you will receive a full refund to the original payment method you used, less the cost of the collection of the item.

Refunds made to a credit or debit card, may not show in your account straightaway due to the clearing time required by banks to process the refund. Typically, this can take up to seven working days, but varies depending on the bank. Please contact your card issuer or bank directly with any queries.

Please note, we do not accept the following returns:

Mattresses or divans

These conditions apply to personalised bespoke orders from us. If your order includes a bespoke item, this will be indicated to you at the time of purchase.

* Bespoke items are those that are custom made or personalised in any way. This means they are made to the individual requirements and therefore cannot be resold.

Sizing

Will it fit into my house?
Manor Furniture offer split sofa options on some of our larger sofas. Some of our larger cabinets and beds also come apart so they are easier to move – so remember to take this into account when you are working out if the furniture will fit through doorways, halls and up staircases. To make sure that the furniture you want to order will not get stuck in your doorway, check that all widths and diagonal depths are less than the entry dimensions. You can check the diagonal depth on upholstery by placing a tape measure from the back of the frame to the front of the arm.

If it was easy to get your existing furniture in, and the new furniture is the same size, there should be no problem. It’s a useful to compare the measurements of the furniture you already have with the model you want to replace it with.
When ordering a wall display unit, measure the wall you wish to place it against from floor to ceiling to make sure that the unit will fit with some space to spare. The diagonal height of the unit should be less than the entryways. When making sure that a piece of furniture will fit into your house, measure the width and height of all doorways, hallways, and stairways, including banisters and turns, and don’t forget about obstacles such as radiators, wall and ceiling lights.

TROUBLESHOOTING: If the very worst happens and your new furniture won’t fit in on delivery day, please do talk to us. We’ll search our huge range of products and use all the expert knowledge of our staff to come up with a great alternative. If you still want a particular piece of furniture that does not fit through normal entry points to your home, we can suggest other solutions. For example, we could potentially put you in touch with a professional upholsterer who could take the arms off or split a fixed frame sofa on a chargeable basis. Another option would be to install your furniture via another route, however, to do this you would have to contact a local tradesman to undertake the necessary work, which could involve removing fence panels or windows.

What if my furniture does not fit?

Nobody wants the unfortunate situation where the furniture you’ve ordered does not fit, whether it’s too big for the room or won’t fit through your doorways or entrances. So, when you order your furniture, it’s important to check that it will fit into your house and your room. Please measure all doors, stairways and the chosen space as carefully as possible. Manor Furniture cannot accept responsibility for furniture not fitting, as ultimately it is up to you, the customer, to measure. If the worst happens and your delivered furniture that won’t fit into your home, we can offer advice on what to do next. If this happens, or if you are concerned that furniture due to be delivered may not fit then please email us, 

How to get the proportions right
The first step in making sure that the furniture will be in proportion for your room is to measure the surface area of the space where you want to put the furniture. You can then make a rough floor plan with a note of the dimensions of the available space and the ceiling height. Check the width, height, and depth of the furniture you would like to order and include this in your rough floor plan and against the ceiling height.

Does it fit with ease?
If you find it hard to visualize the furniture in your room from a your floor plan alone, you can mark out the area where you would like the furniture to go using masking tape.
When marking out where the furniture will go, remember to leave adequate space around the furniture,  the rule of thumb is to allow at least 50cm of space between pieces of furniture.

Do you offer a trial period on beds and mattresses?

Unfortunately, we do not offer this service on our beds and mattresses.

Carpets

Will I need to clear my room?

If having carpet laid the room will need to be cleared and old carpet removed.

Do you offer an uplift and dispose service?

 Yes we do, but it does come with an additional cost. For more information on this please contact us.